Nixie Return & Refund Policy

At Nixie, we take pride in the quality, extreme cuteness, and uniqueness of our products. As a small team, we put our everything into each item we create, striving to bring joy and color to your every day.

Given our scale and the bespoke nature of our products, we typically do not accept returns or exchanges. As shopping addicts, we understand the many challenges of online shopping, which is why we take extra care to ensure that all product descriptions and images are clear and accurate. Our goal is to bring you happiness, but if you feel a little less than, please don't hesitate to reach out and address your concerns.

Final Sale Items

Please note that all art prints and stickers are considered final sale items and are not eligible for returns or exchanges. We carefully curate and inspect each item before shipping to ensure it meets our high standards of quality. We also take great care in packaging each order so that no creasing or damage happens to the goods in transit.

Customer Satisfaction

Your satisfaction is our top priority. We want you to be 100% happy with your order. If, for any reason, you are not completely satisfied with your purchase, we encourage you to reach out to us. Please email us at with any concerns or questions regarding your order. 

Resolution Process

Upon contacting us, please provide your order number and a detailed description of the issue. We will review your case and, although returns or exchanges are not typical, we will do what we can to address and resolve the matter to your satisfaction. This may include offering a replacement for defective or damaged items, or in certain circumstances, providing a refund.

Contact Information

For any inquiries related to returns, exchanges, refunds, or your overall shopping experience, please do not hesitate to reach out to us at We are here to help and ensure that your experience with Nixie is nothing short of wonderful! 

We appreciate your understanding and thank you for supporting Nixie!